Delete Account

Request permanent deletion of your Poly-Puff account and all associated data.

🗑️ What will be deleted

✕Your profile, display name, and email address
✕All learning progress, scores, and streaks
✕Grammar quiz history and placement test results
✕Daily challenge completions and badges
✕Saved vocabulary and flashcard decks
✕Classroom memberships and teacher links
✕In-app preferences and notification settings
✕Any feedback or reports you have submitted

ℹ️ Anonymised, aggregated usage data (e.g., which grammar rules are most difficult) may be retained for product improvement. This data cannot be linked back to you.

Submit Deletion Request

Email Address Registered to Your Account *

Reason for Leaving (Optional)

Additional Comments (Optional)

I understand that deleting my account is permanent and irreversible. All my data will be erased within 30 days. I confirm this is the email address linked to my Poly-Puff account.

✅

Request Received

We've received your deletion request. Your account and all associated data will be permanently deleted within 30 days.

You'll receive a confirmation email at the address you provided.

REF: PP-000000

If you don't receive a confirmation within 24 hours, please email support@poly-puff.com

Before you go - alternatives to deletion

🔕

Pause notifications

Turn off all push notifications in Settings → Notifications without losing your progress.

🔒

Request a data export

Download all your data before deleting. Email support@poly-puff.com with "Data Export Request".

💬

Talk to us first

Having a problem? We'd love to help fix it. Contact support →

This deletion request is processed in accordance with our Privacy Policy, GDPR (Art. 17 Right to Erasure), South Africa's POPIA (Section 24), Egypt PDPL, LGPD (Art. 18), and other applicable data protection laws. Processing time: up to 30 days. For urgent requests, contact support@poly-puff.com.